Freight Protection Policy

While we strive for the safe arrival of your new purchases, we understand that sometimes accidents occur. Rest assured that if your product arrives damaged, you will receive a priority replacement, allowing you to enjoy your new item without delay.

Benefits

1. Priority Customer Service: When you submit your claim to customer service, you will be entered into a priority queue. This prioritization ensures that your claim receives prompt attention and is processed as efficiently and quickly as possible.
2. Advanced Shipping: You’ve already paid for your order, so you should be able to enjoy it as soon as possible. That’s why we’ll ship a replacement product to you before we’ve even received the damaged goods back.

3. Complimentary Express Shipping: We’ll express ship replacement products free of charge for eligible Australia Post deliveries.

Claims Process

1. Notification: Photographic evidence of the damage must be submitted to GIT Support via email admin@gitglobal.com.au within 3 days of receipt of the Product otherwise we can deny your claim
2. Documentation: Submission of necessary documents, including a detailed description of the incident, photos of damage, relevant shipping documents and your contact details via email admin@gitglobal.com.au.
3. Resolution: We will get back to you promptly with the next steps and resolve your case as a priority.
4. Settlement: Upon approval of the claim, the payment or arrangement for repair or replacement of the goods will be made.

Exclusions

This policy does not cover damages due to inherent vice, ordinary wear and tear, or intentional damage.

Terms and Conditions

• The policyholder must ensure that all information provided is accurate and complete.
• The insured items must be properly packaged and labeled according to industry standards.
• Compliance with all applicable laws and regulations is required.

Contact Information

For more information or to make a claim, please contact us.